Privacy Policy

Last Updated: [29 August 2024]

Cloud Eagle IT Support (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], use our services, or interact with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out forms on our website
Subscribe to our newsletters
Request information about our services
Contact our support team
Engage in any other activities related to our services

The personal information we collect may include, but is not limited to:

Name
Email address
Phone number
Company name
Billing and shipping information
Any other information you choose to provide

1.2 Non-Personal Information

We may also collect non-personal information that does not directly identify you. This may include:

IP address
Browser type
Device information
Usage data (e.g., pages viewed, time spent on the website)

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide Services: To process your requests, manage your account, and provide you with the services you have requested.
To Improve Our Website: To analyze website usage and improve our website’s content and functionality.
To Communicate with You: To send you updates, newsletters, and promotional materials, and to respond to your inquiries and provide customer support.
To Comply with Legal Obligations: To fulfill legal obligations and protect our rights, property, or safety, or that of others.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Trusted third-party companies that assist us in providing our services, such as payment processors, email service providers, and IT support.
Legal Compliance: If required by law, we may disclose your information to comply with legal processes, enforce our policies, or protect the rights, property, or safety of Cloud Eagle IT Support, our customers, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure server software (SSL) to encrypt financial information and implement other security protocols. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to request a copy of the personal information we hold about you.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Opt-Out: You have the right to opt out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cloud Eagle IT Support
Email: info@cloudeagle.com
Phone: 07523405653
Address: 265 Cowley Rd, Oxford, Oxfordshire, OX4 1XQ